Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying. Customs fees are usually collected by the carrier on delivery but may also be billed later. We will not ship items as gifts, only as commercial samples or merchandise. Please do not ask us to commit fraud by reporting an artificially low price on our customs paperwork.
If you buy an item that is illegal to import into your country, or if your item is confiscated by customs officials for any other reason, we cannot refund you. You, the buyer, are responsible for knowing your local laws and determining the legality of your purchase.
FOB Origin: If your order does not arrive, we will gladly work with you to help you sort out any problem and to facilitate delivery.
Address Accuracy and Address Correction: Our systems automatically ship to the address you provide during checkout, not to your PayPal address. If you wish your purchase to be shipped to an address other than your default shipping address, you must change it during the check out process. Please do not count on a note or e-mail requesting an alternate address to be sufficient notice of an alternate address. We also reserve the right to pass along to you any fees assessed by the carrier to address-correct your package once it is underway.
If you provide an inaccurate address or your package is refused or returned for any reason that is not our fault, we will not refund you the shipping costs and may assess an additional charge if the carrier charges us to return the item to us. If you want us to re-ship your item, you will have to pay shipping costs a second time. If you do not want it re-shipped, we will treat your package as if it was a return.
Depending on total quantity of your purchased items you may select air or sea freight. For air frieght, in order to save more from shipping charges, we strongly recommend you to buy items more than 32kg in total. Almost all air shipping companies charge fix rates for items up to 32kg.
Estimated dispatch time is 1-2 business days when we have stock on hand, otherwise manufacturing and dispatching your orders may take up to 7 business days. The timeliness of deliveries may vary depending on your country of origin. We can ship your items directly from our factory in Turkey or main warehouse in Australia.